Professional Courier, Inc. was incorporated in 1984 with a mission to provide reliable small-package delivery within the Richmond metropolitan area. Over the years, PCI has made several acquisitions of Richmond competitors to broaden its service range, including Commonwealth Courier (1990), Blanton's Package Delivery (1993) and Fast Lane Courier Service (1999). PCI is proud to be a Woman Business Enterprise, certified by the Virginia Department of Minority Business Enterprise.
Why choose Professional Courier?
Superior Customer Service
24 Hour/365 Day Support: PCI's experienced customer service professionals are always ready to help you, 24 hours a day, 365 days a year.
Customization: If none of PCI's standardized services meet your requirements, we will work with you to build a custom, cost effective solution.
Delivery Agents: With an average tenure of over 7 years, the drivers serving PCI's Central Virginia clients are highly experienced and committed to providing prompt, reliable and courteous service to our clients. In our extended service areas, we utilize a network of trusted delivery partners who are committed to similarly high standards of service.
Management: If we fail to meet your expectations, senior management is readily available to remedy your concerns.
Cutting Edge Technology
Online Client Portal: Our user-friendly Client Portal allows you to ship and track orders from your internet-capable computer.
E-mail Updates: Receive immediate notification that your order has been picked up or delivered.
Driver-Related Technology: The use of Nextel Direct Connect allows PCI and our delivery agents to communicate instantaneously for status updates or troubleshooting and our online Driver Portal provides greater accuracy over verbal dispatching.
Licensed, Bonded, and Insured
Federal & State Operating Authorities: PCI is a For-Hire Motor Carrier authorized by the U.S. Department of Transportation and Virginia Department of Motor Vehicles. PCI is also an Indirect Air Carrier authorized by the Transportation Security Administration.
Insurance Coverage: For your protection and ours, Professional Courier maintains a comprehensive suite of coverages.
February 2007 - PCI announces the implementation of a new hardware and software system, enhancing the customer service experience and operational efficiency.